Paula

Paula

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Why was my imported order canceled and a new order created?
This is normal when completing your Kickstarter order. Orders with On-hold status will be canceled and a new order with Processing status will be created.
  1. FAQ
  2. Kickstarter FAQ
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Why didn't I receive an email about my order if it's in the imported range?
If you already have a turingpi.com account, you will not receive an email about your order. You can access your order by going to the My account > Orders page.
  1. FAQ
  2. Kickstarter FAQ
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Why do I have to pay for shipping?
Shipping was not included in the Kickstarter pledge as this was mentioned multiple times on the Kickstarter project page. 
  1. FAQ
  2. Kickstarter FAQ
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Why I don't see NVMe add-on (M2 ports) in my order?
All Turing Pi 2 devices sold on our website come with 4x M2 ports by default and it is already included in the price, so we do not list it as a separate add-on to avoid confusion for new customers....
  1. FAQ
  2. Kickstarter FAQ
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How do I know if my order was completed successfully?
If your order status is "On-hold", it means you need to complete your order. If it is "Processing", it means your order has been completed successfully.
  1. FAQ
  2. Kickstarter FAQ
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I logged into turingpi.com but don't see my Kickstarter order. What do I do?
Don't worry! Since we import orders in batches, it may take some time. Check the latest backer numbers on Kickstarter for project updates to get an idea of when yours will be imported.
  1. FAQ
  2. Kickstarter FAQ
Edited
1 follower 0 comments 1 vote
Heatsink
The onboard Ethernet switch might get too hot when you run the Turing Pi cluster. To avoid any issues we recommend cooling the switch chip using a heatsink.   Tested heatsi...
  1. V1 Docs
  2. Getting started
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Mini ITX case
The Turing Pi V1 board comes in a standard mini ITX form factor. You can use literally any mini ITX case, like the ones below: In Win B1 mini ITX case SANON Mini PC Computer Case InWin Chopin SECC...
  1. V1 Docs
  2. Getting started
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1 follower 0 comments 1 vote
Power supply
To power the Turing Pi V1 board, you can use two options - power adaptor and ATX power supply.   Power adaptor Power: 12V, 5A, 60W Connector...
  1. V1 Docs
  2. Getting started
Edited
1 follower 0 comments 0 votes
Reset k3s
If you mess anything up in your Kubernetes cluster, and want to start from scratch, you can use Ansible's playbookreset ansible-playbook reset.yml -i inventory/hosts.ini Shutting down the Turing...
  1. V1 Docs
  2. Install Kubernetes (k3s)
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